Planning a trip to Nairobi? Whether you're coming for business, a safari extension, a family vacation, or remote work, finding the perfect stay shouldn't be stressful. At Apartments on Demand, we make the booking process simple, transparent, and guest-friendly. No hidden fees, no complicated upfront payments, and policies designed with real travelers in mind. Here's everything you need to know about making a reservation, our pay-on-check-in option, cancellation policy, and the services that make your stay unforgettable.
1. How Reservations Work
Booking with us is straightforward and flexible:
- Browse & Select: Explore our collection of premium furnished apartments in prime Nairobi locations like Kilimani, Kileleshwa, Lavington, and Westlands. Each listing shows real-time availability, photos, amenities, and pricing.
- Instant Inquiry or Booking: Use the "Book Now" or contact options on any property page. You can also WhatsApp us directly at +254 740 872 770 for instant assistance.
- Personalized Matching: Tell us your dates, number of guests, preferred amenities (e.g., high-speed WiFi, workspace, gym access), and we’ll recommend the best options.
- Confirmation: Once we confirm availability, we’ll send you a booking summary with all details.
We support both short-term (a few nights) and long-term stays (weeks or months), with better rates for extended bookings. apartmentsondemand.co.ke
2. Pay on Check-In: Book with Confidence
One of our most popular features is Pay on Check-In. We believe trust goes both ways. You can secure your reservation without paying anything upfront. Simply:
- Confirm your booking details.
- Pay the full amount (or agreed deposit) when you arrive and check in.
This gives you peace of mind, especially if your travel plans change. It’s ideal for corporate travelers, first-time visitors to Kenya, and anyone who prefers to see the property before completing payment. All major payment methods are accepted on arrival.
apartmentsondemand.co.ke
3. Our Cancellation Policy
We offer flexible cancellation to accommodate the unpredictable nature of travel:
Free Cancellation: Up to 7 days (or as agreed) before arrival — full refund or no charge if using pay-on-check-in.
Moderate Flexibility: Between 7 and 3 days — possible partial fee (e.g., one night’s rate).
Last Minute: Within 48–72 hours — subject to availability and potential charge, but we always try to accommodate changes where possible.
Because we handle bookings directly, we can often be more understanding than big platforms. Just communicate early, and we’ll work with you. Long-stay and corporate bookings may have customized terms.Tip: We recommend travel insurance for full protection, especially if combining your stay with safaris or coastal trips.
4. Services We Offer: More Than Just a Place to Stay
At Apartments on Demand, we deliver a complete hospitality experience:
- Airport Transfers & Meet & Assist: Smooth arrivals with professional drivers and greeting at the airport.
- Breakfast on Request: Start your day right with fresh, made-to-order options.
- Daily Housekeeping: Regular cleaning and linen changes included.
- High-Speed WiFi & Smart TVs: Essential for remote workers and digital nomads.
- Secure Parking & 24/7 Support: Gated compounds and round-the-clock guest assistance.
- Safari Packages: Seamless extensions to Masai Mara and other destinations.
- Coastal Escapes: Curated stays in Diani, Nyali, and beyond.
- Concierge Services: Restaurant reservations, local experiences, transportation, and more.
Whether you need a fully equipped kitchen for self-catering, family-friendly spaces, or executive-level privacy, we tailor the experience to you. apartmentsondemand.co.ke
Why Guests Love Booking With Us
Prime locations in Nairobi’s best neighborhoods.
Fully furnished luxury apartments (not just hotel rooms).
Transparent pricing with discounts for longer stays.
Genuine Kenyan hospitality with a personal touch.
Flexibility that big booking platforms often can’t match.
Ready to Book Your Nairobi Stay?
Don’t wait until the last minute especially during peak seasons. Send us a message today via WhatsApp (+254 740 872 770) or through our website and let us help you find your perfect home away from home
We look forward to welcoming you
